Return and Refund Policy
Last Updated: 8/10/2024
At Magickd, we strive to ensure the satisfaction of our clients by delivering high-quality video editing and graphic design services. However, we understand that there may be instances where you are not fully satisfied with the services provided. This Return and Refund Policy outlines the conditions under which returns and refunds are applicable.
1. Service Satisfaction Guarantee
We are committed to working closely with you throughout the project to ensure that the final deliverables meet your expectations. Before the final delivery, we provide opportunities for revisions as per the agreed scope of work.
2. Revisions Policy
- Included Revisions: Most of our packages include a certain number of revisions, as specified in your service agreement. These revisions are intended to fine-tune the project to your satisfaction.
- Additional Revisions: If additional revisions are required beyond what was initially agreed upon, they may be subject to additional charges. These charges will be communicated to you before proceeding.
3. Refund Policy
Refunds may be granted under the following circumstances:
- Cancellation Before Work Begins: If you decide to cancel the project before any work has started, a full refund may be issued, minus any transaction fees.
- Cancellation During Project: If you cancel the project after work has begun, a partial refund may be issued based on the amount of work completed. The refund amount will be determined after deducting the costs associated with the completed work.
- Dissatisfaction with Final Deliverables: If you are not satisfied with the final deliverables after the agreed revisions, we will work with you to resolve the issue. Refunds in this case will be considered on a case-by-case basis, taking into account the specific concerns raised and the efforts made to address them.
4. Non-Refundable Services
The following services are non-refundable:
- Consultation Fees: Fees paid for initial consultations or project scoping sessions are non-refundable.
- Completed Work: Once the final deliverables have been approved and delivered, no refunds will be issued for completed work.
- Expedited Services: Fees for expedited or rush services are non-refundable due to the nature of the work being completed within a shorter timeframe.
5. How to Request a Refund
If you wish to request a refund, please contact us within [Insert Timeframe, e.g., 7 days] of receiving the final deliverables. Your request should include:
- A detailed explanation of the reason for the refund request.
- Any supporting evidence, such as correspondence or examples of unsatisfactory work.
Please send your request to:
- Email: magickdcompany@gmail.com
We will review your request and respond within [Insert Timeframe, e.g., 5 business days] with a decision.
6. Dispute Resolution
In the event of a disagreement regarding the refund decision, we encourage you to reach out to us directly to discuss and resolve the issue. Our goal is to maintain a positive relationship and ensure your satisfaction.
7. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the updated date will be reflected above.
8. Contact Us
If you have any questions about this Return and Refund Policy, please contact us:
- Email: magickdcompany@gmail.com